Frequently Asked Questions (FAQs)
1. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
2. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
3. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. We offer free return shipping, and there is no restocking fee. Please refer to our Return and Refund Policy for more details.
4. How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 5-8 business days for delivery. Please note that shipping times may vary depending on your location and the selected shipping method.
5. Do you offer international shipping?
Currently, we only ship to addresses within the United States. If you need assistance with international shipping, please contact our customer service team at info@tnuckuck.com.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
7. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@tnuckuck.com. We will arrange for a replacement or a full refund, including shipping costs.
8. How can I contact customer service?
You can reach our customer service team via email at info@tnuckuck.com or by phone at +1 (207) 986-3214. We strive to respond to all inquiries within 1-2 business days.